FAQ's

Q. When will I receive my order?

A.
Shipping timings will depend on your location and differ accordingly. Please contact us with details of your location for a reliable delivery date estimate. Generally, orders to the UK arrive within 2 to 5 days for standard post and 2 to 3 days for Recorded Delivery. Orders to the rest of Europe normally arrive within 5 to 10 days.

Q. Can orders be collected personally?

A.
No, to ensure that all products and medication reach our valued customers on time and in the same condition that they are dispatched in, we use couriers and the postal services.

Q. I have not received my order. What do I do?

A.
We can help you! Please contact us using our Contact Us page so we can put a trace on your order. Usually, orders always arrive on time, however, under rare circumstances your delivery may be delivered slightly late due to problems with the postal service. These issues usually resolve themselves within a day or two. Rest assured, we always ensure that our customers receive the goods that they have paid for even if we have to resend the goods free of charge in the extremely rare event of a parcel being lost in the post!

Q. Which payment options do you offer?

A.
Currently we accept only Visa and MasterCard.

Q. My bank just refused my payment. Why?

A.
We are not privy to the reasons why your bank may decline your card or refuse to allow your payment to be taken. In such cases, you should get in touch with your bank and ask them why they have declined your payment transaction.