Faqs

Q. When will I receive my order?

A. Shipping timings will depend on your location and differ accordingly. Please contact us with details of your location for a reliable delivery date estimate. Generally, orders to the UK arrive within 2 to 5 days for standard post and 2 to 3 days for Recorded Delivery. Orders to the rest of Europe normally arrive within 5 to 10 days.

Q. Can orders be collected personally?

A. No, to ensure that all products and medication reach our valued customers on time and in the same condition that they are dispatched in, we use couriers and the postal services.

Q. I have not received my order. What do I do?

A. We can help you! Please contact us using our Contact Us page so we can put a trace on your order. Usually, orders always arrive on time, however, under rare circumstances your delivery may be delivered slightly late due to problems with the postal service. These issues usually resolve themselves within a day or two. Rest assured, we always ensure that our customers receive the goods that they have paid for even if we have to resend the goods free of charge in the extremely rare event of a parcel being lost in the post!

Q. Which payment options do you offer?

A. Currently we accept only Visa and MasterCard.

Q. My bank just refused my payment. Why?

A. We are not privy to the reasons why your bank may decline your card or refuse to allow your payment to be taken. In such cases, you should get in touch with your bank and ask them why they have declined your payment transaction.

Q. Can I take the medication I have ordered from you at the same time as other medications I have?

A. It is your full responsibility to ensure that the medication you buy from us is suitable for your use. You may want to consult your doctor before placing an order to be sure that you are not susceptible to any adverse effects arising from the use of the medication offered for sale on this website or that they do not interact with any other medications you may also be taking.

Q. Are the medications safe?

A. All medications are manufactured by leading pharmaceutical companies under clinically sterile conditions and are completely safe provided they are not taken along with contradictory drugs or medications with ingredients that might react adversely with the medications you order from this website. The Kamagra brand manufactured by Ajanta Pharma is trusted worldwide and we urge you not to order from websites that seem fraudulent. They could be potentially harmful and/or contain placebos.

Q. Can I order in bulk?

A. We only provide medication to patients for their own personal use and so we do not offer wholesale shipments or send our products in bulk. We do not want to compromise the integrity and quality of our website by selling goods to companies/persons who are not the intended end user.

Q. How can I get in touch with you?

A. We process all queries online through our contact form which can be found on our Contact Us page. All enquiries are viewed through the ticket system that the form is connected to and we always respond promptly to all queries we receive within one business day.